Help us to help you

• Be on time for your appointment

• Tell us if you need to cancel or rearrange your appointment

• Call for a home visit before 10.00am

• Ring for prescriptions and test results after 11.00am

If you have not heard about your test results after 2-4 weeks, please phone the surgery to ask.

Patient Responsibilities & Obligations

We try to provide a high standard of care and service to all of our patients and we are continually striving to improve our service. We appreciate helpful suggestions and your advice. A suggestions box is located in the entrance to the surgery.

Please notify the surgery as soon as you are aware you cannot attend an appointment or if you need to cancel or re-arrange. Such slots can be useful to other patients. If the doctor or nurse has asked you to return for another appointment, please book it as soon as possible (e.g. before you leave).

Please note that an appointment slot is for ONE person only. Asking for information about relatives causes delays.

Patient Confidentiality

We respect your right to privacy and shall keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those who may need to treat you can have up-to-date information about your health.

Information about you may be made available (securely on-line and available ONLY to those involved in your care and ONLY THOSE WHO NEED TO KNOW.

Please respect other patient’s space (especially at the reception).

You will never be asked for personal medical information by anyone not involved in your care. You have a right to know what information we hold about you. It is your right to ask us not to give out any information about you, to any particular individual if you choose not to.

Zero Tolerance

Our practice disallows aggressive behaviours (personal abuse and / or insulting comments, cursing, swearing, physical and / or aggressive gestures).

Our practice will request the removal from our list any person who is aggressive or abusive towards any member of staff or another patient or who damages any property. All instances of actual physical abuse will be reported to the police.